ISO 9001

What is ISO 9001?

ISO 9000 series of the international standard deals with various aspects of quality management/control and includes ISO 9001, one of the most well-known ISO standards. The standard provides guidelines and tools for companies and organizations to continuously fulfill customer requirements on products and services and improve quality.

ISO 9001 proposes criteria for quality management systems and it can be applied to all organizations regardless of their work areas. There are more than 1 million cases of ISO 9001 certification acquired by companies and organization in over 170 countries around the world.

The standard is based on several quality management principles such as customer-centered services, motives and goals of top management team (board of directors), process approach and continuous improvement. With ISO 9001, it is highly likely that customers receive consistent, quality products and services, and it will be advantageous in business.

PDCA Model for ISO 9001:2015

PDCA Model for ISO 9001:2015

Necessity & Effects of Certification

Necessity Expected Effects
  • Clarification of individual responsibility and authority as quality assurance scope expands to the entire divisions, establishing an organization management system
  • Trust restoration with improve brand image; increased customer satisfaction on product/service quality
  • Improved reliability with less customer complaints
  • Reduced expenses for quality control
  • Changes to awareness of quality control according to changes to the employees’ awareness
  • Organizing a quality management system conforming to the international standards
  • Continuous improvement with quality standardization and documentation
  • Eradicating any irrational systems in company
  • Facilitating expansion into global markets
  • Preferential treatment in business transactions and bidding
  • Increased efficiency by quality improvement and removing unnecessary matters
  • Customer retention and improved marketability